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Our Policies

Updated on: 07 March 2016
Use of Cookie Files Policy
This use of cookie files policy (hereinafter: "Use of Cookies Policy"), is intended to inform you about the way that we collect information about you using cookie files and/or similar tracking technologies, such as pixels, web beacons, clear GIFs and web bugs  (Hereinafter collectively: "Cookie Files" or "Cookies"), during your visit to the Internet website operated by Ticketmaster Israel (hereinafter: "Ticketmaster Israel") under the domain name: www.tmisrael.co.il  (hereinafter: the "Website"). Below you may read further about Cookie Files used by our Websites and the purposes for which they are used.
This Policy has been phrased in the masculine for convenience purposes only, but refers to both men and women.
Ticketmaster Israel reserves the rights to update and/or modify from time to time and without prior notice pursuant to its absolute discretion the provisions of this Use of Cookies Policy. Accordingly, it is recommended that you visit this policy from time to time to review any changes made to it and to receive the most updated information as to such Cookies and the way we use them on our Website. Visiting and/or surfing the Website and/or using the Website after a modification of Use of Cookies Policy was published on the Website constitutes your full consent to such modifications and/or to the new Use of Cookies Policy as published on the Website.
Please note: Surfing and/or using the Website constitutes consent on your behalf to placing the Cookie Files on your device and to using Cookies in the way and for the uses specified in this policy. If you do not wish to allow the use of Cookie Files please review the options available to you to manage your preferences regarding Cookie Files specified herein below.
What are Cookie Files?
Cookie Files are small text files that may be stored on the computer browser and/or the mobile device and/or on any other device through which you are surfing the Website (hereinafter: the "Device"), and enable the Website to uniquely identify your browser or your Device each time you visit the same website.
Cookie Files are primarily used to collect information about your surfing on the Website (for example, the pages that you visited, the sections that you surfed, as well as information about the Device, including your IP address etc.) and in order to save information on your Device for the next time you visit the same page, for the purpose of the ongoing operation of Internet websites and/or applications and in order to enhance the user experience while using them.
The use of Cookie Files on the Website
Here are Cookie files types used on the Website:
Cookies may be placed on your Device by Ticketmaster Israel as the Website operator. These Cookies are called "First Party" Cookies. Certain cookies maybe placed on your device during your visit to Ticketmaster Israel's Website by a third party which is not Ticketmaster Israel. These Cookies are called "Third Party" Cookies. For example, a partner of Ticketmaster Israel may place Third Party Cookies to enable certain services (such as statistical analysis services) provided by such third party.

  • Session Cookies are used, inter alia, for the proper operation of the Website. Such cookies are stored temporarily only during surfing, and deleted from the user's Device when the browser is closed and the information regarding your visit will not be saved.
  • Persistent Cookies are saved on your computer for a defined period of time and are not deleted when the browser is closed and your browser may use them during your recurring visits to the Website. We use them to identify you between visits. These files are not required for the proper operation of the Website but may enhance your user experience.
  • Strictly Necessary Cookies are required for the proper operation of the Website and in order to enable you to surf the Website or to provide certain features. If these cookies are disabled then certain areas of the Website will not work.
  • Performance Cookies enable us to improve the performance of the Website and provide you with a better user experience.
  • Functionality Cookies are used to identify and save your preferences when you revisit the Website. Functionality cookies files are not strictly necessary for the functionality of the Website but nevertheless they make it more efficient and enhance the user experience.
  • Cookies for sharing the Website content through social media enable users of selected social media (for example: Facebook, Twitter, Instagram, LinkedIn, Pinterest, Google+ and YouTube), to connect to such social media, to directly share certain content that they are watching on our Website through buttons and to "like" them through the social media. Such social media third parties may also collect personal details from you for their own purposes. Ticketmaster Israel does not have any control on the use made by such third parties of your personal details. For more information about Cookie Files defined by third parties on social media and the information that they collect please review the privacy policy of such social media.
  • Analytics Cookies are used for analysis and statistical research and in order to receive a clearer picture of the way our users use the Website, so that we can streamline and improve the Website and to insure that we maintain interest and relevancy. The Website uses third parties services for that purpose ,and in order to enable their service, such third parties must place cookies on the Website. The information that Ticketmaster Israel collects through these cookies includes which Internet pages you watched, entry / exit pages you were referred to and that you left, and which kind of platform you used and additional details. Ticketmaster Israel also uses analytics cookies for analysis and market research, as part of our online advertising campaign, to learn how the users interact with our Website after they were presented with online advertisements - including advertisements of third parties Internet websites. Nevertheless, we will not know who you are and the information is received anonymously.
  • Except for using Cookie Files, we, and our service providers, may use similar monitoring and tracking technologies, including clear GIFs, web bugs, web beacons or similar measures (hereinafter jointly: "Pixel Tags"), in order to provide you with more useful information and create for you a personally customized user experience on your next visit to the Website. The pixel image is an electronic picture, usually one pixel in size (1x1) which is totally invisible to the Website users and may be linked to cookies saved on the user's hard disk. The pixel tags do not contain information that is personally identifiable, and enables us to count the users on certain pages of the Website, for the purpose of preparing branded services and aid in determining the efficiency of the advertising and sales promotion systems. When they appear in email messages in HTML format pixel tags may indicate to the sender when and if the message was opened by the user.

Your options to manage your preferences using Cookie Files
Note that the default of most Internet browsers is set to automatically accept Cookie Files but if you do not wish that Cookie Files be placed on your Device you may change your browser settings (if your browser enables it) so that Cookie Files are blocked / deleted or that it alerts you when a cookie file is sent. The way you can do this depends on the Internet browser that you are using and therefore you should review the help file of the browser that you are using (or go to the Internet website of the relevant manufacture of the Internet browser that you are using), to find the information you require.
To receive information about how to limit or block Cookie Files on your mobile device browser, please review the relevant mobile phone guide.
To refuse any information gathering of your interaction on the Website executed by third parties, please visit the Internet website of such third parties for additional information.
If you do not wish information to be collected about you using cookies, you may modify your browser preferences and cancel the use of cookies. Remember, however, that certain parts of the Website are available to the user only through the use of Cookie Files and if you choose to block and/or delete Cookie files certain parts of the Website may not be available to you or will not function properly (such as services requiring you to log into your account).
You can find additional comprehensive information about Cookie Files at the address: www.aboutcookies.org.
Contact Us
If you have any comments or questions regarding our use of Cookie Files policy please contact us at info@tmisrael.co.il               

Updated on: 07 March 2016
Privacy Policy
The terms and conditions herein below specify the main points of Ticketmaster Israel Ltd.'s privacy policy and of the Website www.tmisrael.co.il     operated under the domain name: www.tmisrael.co.il including all its parts, including parts, areas or sections of the Website and/or applications and/or designated applications in connection with the purchase of tickets of Ticketmaster Israel (hereinafter respectively: "Ticketmaster Israel" and the "Website"), and, inter alia, the way that Ticketmaster Israel collects and uses information delivered to it and/or collected by it while surfing and/or using the Website (hereinafter: "Privacy Policy").
This Privacy Policy applies to all the users of the Website, via computer and/or any other device (mobile phone, tablet etc.), and the ticket purchase of the events and/or shows appearing on the Website (hereinafter respectively: the "Ticket(s)" and the "Event(s)"), and to all the information delivered to us. We emphasize that purchasing a Ticket constitutes a declaration that you have read and agreed to the provisions of this Privacy Policy. Using the Website and/or purchasing a Ticket constitute consent to the rules and procedures specified in this Privacy Policy.
This Privacy Policy has been phrased in the masculine for convenience purposes only, but refers to both men and women.
Information collected by Ticketmaster Israel
Ticketmaster Israel collects and stores information about the users of the Website, comprised of personally identifiable information and personally unidentifiable information. The information collected by Ticketmaster Israel is as follows:

    1. Information provided by the user on the Website - while using the Website, Ticketmaster Israel may ­­­­­­­­collect information about you that you willingly submitted during the registration process executed by you on the Website (for example, while filling out the registration form and/or purchasing a ticket on the Website). This information includes, inter alia, your first name and last name, address, contact details including telephone number and email address, which you choose to convey to ­­­­­­­­Ticketmaster Israel.
    2. Information collected about the activity of the user on the Website - while using the Website, Ticketmaster Israel automatically collects information (i.e. without any act of delivery of information being made by the user) about your surfing on the Website (for example, the pages that you visited, the sections that you visited, products and services that you were interested in, content that you watched on the Website etc.), including the user's IP address etc. Your IP address is an identifying number automatically assigned to your computer by your Internet service provider. This identifying number is identified and registered automatically on the server files on each of your visits to the Website, including the time of visit and the pages that you visited. This information is collected and stored as records of statistical data and does not contain personally identifiable information. We use your IP address and the IP addresses of all our users for various purposes such as calculating the use levels of the Website, assisting in diagnosing problems in the Websites servers and Website management. Collecting IP addresses is customary on the Internet, and is executed automatically by many websites. We may link your IP address to personally identifiable information for the purpose of preventing fraud. The ways we collect such information include the use of information collecting applications (cookies). Our policy for using cookies on the Website is available for your review at the following link: http://www.tmisrael.co.il/ourpolicies/ALL/iw
  1. Use of Information

The use of information will be for the following purposes:

    1. To adapt your user experience on our Website to your fields of interest, to show you content that may be of interest to you and to display content pursuant to your preferences.
    2. After becoming a member on the Website and if you choose to provide consent for this, we may use the information to send you, by mail, email, messages to your mobile phone or in any other way, information regarding Ticketmaster Israel and its services, as well as a weekly newsletter adapted to your fields of interest, information about events for which you purchased tickets or other events that may, in our opinion, be of interest to you, commercial materials on behalf of our partners, marketing content, sales promotion content and/or content regarding changes in services that you used or in services related to them. If, at any time, you change your mind and choose not to receive marketing content from us please review the section "Consent policy for receiving marketing material" herein below. You are entitled to revoke your consent in this matter.
    3. Ticketmaster Israel reserves the right to contact you in the event of change of the terms of use and/or the Privacy Policy of the Website, or to provide you with information and other administrative matters related to the Website (for example contacting you to execute, complete or approve a transaction).
    4. For the purpose for whch the information was provided (for example, to confirm your registration or to execute your purchase).
    5. Forms on the Website may automatically include your personally identifiable information without you having to fill it out yourself, in order to simplify the transaction execution process between you and Ticketmaster Israel.
    6. For our internal business purposes, such as advertising focus, data analysis, audits, prevention of fraud and other internal purposes.
    7. For executing purchase services / commercial services. When you purchase on the Website, we may collect your credit card number, your billing address and other information related to the purchase (hereinafter collectively: "Payment Details"). We will use the Payment Details that you provided to bill your account in the purchase amount and to complete your purchase. Providing the Payment Details constitutes approval for transferring such details to third parties as may be required in order to approve and execute your purchase (for example to clear your credit card number through the credit system and to send the products that you purchased over to you).
    8. The use of such information will only be made pursuant to this Privacy Policy or pursuant to applicable law and in accordance with the following:
      1. We are aware that it is very important to protect the information that you share with us. We take appropriate security measures to secure the information from unauthorized access and disclosure. For example, access to your personal details is permitted to authorized personal only, and for a limited number of reasons. In addition, we code the users' credit card numbers and other sensitive information prior to sending it from your computer to us. We use firewalls to aid in preventing unauthorized access to your personal information.
      2. Our Website is well secured, and our users may feel safe while accessing it. However, no system is completely immune to unauthorized access. Despite of taking many very effective measures to secure your information, there is always a risk that the information will not remain secured. Therefore, be cautious when providing personal information. For example, avoid sending personal details by unsecured email message.
  1. Delivery of Information to Third Parties
    1. Ticketmaster Israel will transfer information to the third parties specified herein below (if relevant on an ongoing basis and in order to realize the purpose of use of the information as specified in this policy):
      1. Ticketmaster Israel's Affiliates. Subject to the terms and conditions of this Privacy Policy and under the condition that you provide your details and your explicit consent for that purpose on the website, notices and advertising materials will be sent to you by mail, email or messages to your mobile phone or to any other means of communications on behalf of Ticketmaster Israel's affiliates about events, products or services that may be of interest to you. If you do not wish to receive such messages and advertising material, you can revoke your consent at any time pursuant to the provisions of the "consent policy for receiving marketing material" section as specified herein below. 
      2. Ticketmaster Israel's Service Providers. We work with third parties which provide us with services, including, without limitation, data analysis services, order execution, clearing of credit cards and other administrative services. If you choose to use our services we reserve the right to transfer your personally identifiable information to such third parties in order to enable them to provide their services. We take reasonable measures to insure that such third parties keep your personally identifiable information as secure as we keep it, and such third parties are responsible for maintaining the confidentiality of your personally identifiable information subject to applicable laws and regulations.
      3. Sales Promotions of The Activities For Which You Purchased a Ticket. Your personally identifiable data will be delivered to the sales promoter of the activity for which you purchased a ticket, but if you do not wish your personally identifiable data to be delivered to the sales promoter of the activity for which you purchased a ticket you are required to contact us at telephone number 03-5007000 and/or at the email address info@tmisrael.co.il prior to completing the order. For your information, certain sales promoters may refuse to sell tickets to customers for whom they do not have personal information on the system for security and other reasons.
    2. Notwithstanding the foregoing, Ticketmaster Israel will not transfer any personally identifiable information about you to any third party other than in the cases specified herein below:
      1. If you provided your consent therefor (including for the purpose of receiving informative mailing and advertising material);
      2. If you violate the terms and conditions of use and/or commit unlawful actions through the Website or in connection with the Website (including actions that pursuant to ­­­­­­­­Ticketmaster Israel's discretion may be in departure from applicable law), or any attempt to commit such action. It is clarified that ­­­­­­­­Ticketmaster Israel may deliver personally identifiable information about you as may be required by applicable law, including, and without derogation, pursuant to a judicial or administrative order to deliver such details or information about you to any third party;
      3. In any event of dispute, claim, action, demand or legal proceeding of any kind whatsoever, if any, between you and ­­­­­­­­Ticketmaster Israel and/or anyone on its behalf;
      4. In any event where according to the reasonable opinion of ­­­­­­­­Ticketmaster Israel, delivering the information is necessary in order to prevent harm to your person or to your property or to the person or property of any third party. In such event ­­­­­­­­Ticketmaster Israel will make its best efforts to inform you about such transfer of information;
      5. In the event of a merger and/or structural changes in Ticketmaster Israel or its activity with the activity of a third party and/or in connection with any transfer of the Website's business.
      6. In response to a summons by a court or a similar investigation demand, a court order or request for cooperation by an enforcement agency or another governmental authority; in order to provide foundation for, or realize, our legal rights; in order to defend ourselves against legal actions; or as may be required pursuant to applicable law. In such events we may raise or waive any legal objection or right that we may have.
      7. If we believe that disclosing your information is the proper thing to do in connection with efforts to investigate, prevent or take action relating to unlawful activity, suspicion of fraud or another tort; in order to protect the rights, property or safety of the our company, our users, our employees or of others; in order to comply with applicable law or cooperate with enforcement authorities; or in order to enforce the terms and conditions of use or agreements or other policy guidelines.
  2. Consent to Receive Marketing Material Policy
    1. Subject to your explicit consent on the Website, ­­­­­­­­Ticketmaster Israel may use your data to send to you from time to time, by mail, email or messages to your mobile phone or any other means of communications, informative mailing and marketing and advertising information on behalf of ­­­­­­­­Ticketmaster Israel and/or its affiliates ("Advertising Material"), all pursuant to the following:
      1. When purchasing a ticket on the Website, you will be requested to note if you are interested in receiving Advertising Material from us as to special offers from the Website, from Ticketmaster Israel and/or from our affiliates and advertisers. If you agree to receive such content we may from time to time send Advertising Material to you. We remind you that you may revoke your consent for receiving Advertising Material at any time, by clicking "my account" and following the instructions for "managing your email alerts" and/or by contacting Ticketmaster Israel's customer service in writing or by clicking the link at the bottom of the message as specified herein below.
      2. In addition, in any commercial email message sent to you, the option will be provided to decline receiving similar messages in the future by contacting Ticketmaster Israel's customer service in writing ­­­­­­­­ at the address: info@tmisrael.co.il, or by clicking the link at the bottom of the message Unsubscribe - (cancel subscription for this kind of messages). Processing a request to discontinue receiving advertising messages takes up to three business days. Even if you revoked your consent to receiving Advertising Material from us we may continue sending you informative messages regarding the event for which you purchased tickets.
    2. Note that changes to your account preferences or refusal to receive Advertising Material will only apply to future messages from us. We will make our best efforts to insure that our affiliates and advertisers enforce all the provisions of applicable law in the matter of direct mailing, but if you provided your details to a third party prior to changing your preferences or updating your details you may have to change your preference with such third party directly.
  1. Third Parties Practices
    1. Advertising materials by third parties Advertisements appearing on this Website are delivered to us by our advertising affiliates. As part of the delivery process of advertisements appearing on the Website, our advertisers may identify or store a unique "cookie" on your computer, which will collect personally unidentifiable information about your use of the Website, such as the number of times you watched the advertisement, and to use such information to display advertisements to you.
    2. Links by Third Parties The Website may contain links to Internet websites and/or social networks of third parties not managed by Ticketmaster Israel and not owned by it. We provide such links for convenience purposes only and their inclusion on the Website may not be interpreted as promotion of such websites or solicitation to use them. Transactions executed through such websites (and personal information delivered to them) will be completed on such websites and not on the Website.
    3. Third Parties' Privacy Policy The Privacy Policy specified herein above does not apply to information collected by information and service providers, advertisers, other Internet websites, individuals and/or companies not under control, or not operated and/or employed by, or not under management of ­­­­­­­­Ticketmaster Israel. It is emphasized that Ticketmaster Israel is not liable and cannot be liable for such information or for the privacy policy of the Internet websites and/or social networks that may have links on the Website and/or the Internet websites and/or social networks that have a link to the Website appearing on their websites, and a separate privacy policy applies to them as may be determined by them.

The decision to visit a third party website and/or social network linked from the Website is under your exclusive liability. When you click on links you must review the terms and conditions of use, privacy policy and other terms, conditions and guidelines of the linked website and act accordingly. It is recommended to review the privacy policy of each such third party prior to delivering your personal information to them.

  1. Information security
    1. ­­­­­­­­Ticketmaster Israel applies systems and customary guidelines regarding information security, including physical, electronic and administrative security measures to prevent unauthorized access.  Although Ticketmaster Israel takes all the required measures to protect the identifiable information under our control, and such systems and guidelines considerably minimize the risks of unauthorized access to the system's computers, they do not provide absolute security. Accordingly, ­­­­­­­­Ticketmaster Israel cannot undertake that the Website and/or the services offered through the Website will be fully protected against unauthorized access or against access while it is being transmitted to us via the Internet. We will not be liable for any damage caused to you, if any, as a result of information hijacking, modification or improper use during the transfer of such information to us. If you believe that the Website's security has been breached please contact us at the address http://www.tmisrael.co.il/contactus/ALL/iw .
  2. Modifications to this Privacy Policy
    1. Please note that ­­­­­­­­Ticketmaster Israel reserves the right to modify, edit, add or remove provisions of this Privacy Policy from time to time and without prior notice and pursuant to its absolute discretion, subject to applicable law. If any such modifications and/or updates are made, these will be published on this page of the Website, as an update to this document wherein we will update the last modification date appearing in the heading of this document, so that you will know at any time what are the current terms and conditions. Accordingly, it is strongly recommended to visit this page from time to time in order to be updated as to such modifications and review the terms and conditions of this Privacy Policy. Please read this Privacy Policy carefully. Your use of the Website and/or purchase of a ticket constitute your consent to be bound by this Privacy Policy without limitation, authorization or modification. If, at any time, you do not agree to all the terms and conditions of this Privacy Policy please discontinue immediately using this Website.
  1. General
    1. Use of the Website by Children. This Website is not intended for use by children under eighteen (18) years of age and we request that children under 18 years of age do not provide any personally identifiable information through the Website. A parent or guardian who discovers that his child delivered to us personally identifiable information without his consent, for example a declaration of him being older than his actual age, is requested to contact us at the address http://www.tmisrael.co.il/contactus/ALL/iw . Personally identifiable information and accounts determined by Ticketmaster Israel to belong to children under the age of 18 will be promptly deleted. For additional information about the use of the Website by minors please review our terms of use.
    2. Update, Deletion or Access to Information Collected about You. The Website enables you to access or delete the personally identifiable information that you delivered to us through the Website. You can do that by clicking "my account" and following the instructions for changing your user details. If your information is stored on our databases we will respond to modifications subject to the requirements of applicable law within a reasonable period of time. Please note that even if the information is not accessible from the Website after its deletion it may be found on our backup and archive records. If the information is not stored on our databases we cannot always insure that the modifications or deletions will reach such databases within a short period of time.
    3. Online and Offline Procedures. Please note that this Privacy Policy applies only to procedures of collection and distribution of information via the Internet and in connection with the Website, and not to offline activities.
    4. Contact us. If you have any questions or requests with regard to this Privacy Policy you may send them to the email address info@tmisrael.co.il . Note that email communication is not necessarily secured and therefore do not include credit card details or any other sensitive information in your email correspondence with us.
    5. Applicable Law. The laws of the State of Israel shall apply to this Privacy Policy and to the Website and they will be interpreted pursuant to such laws. The agreed upon courts in Tel Aviv - Jaffa will have exclusive jurisdiction with regard to this Privacy Policy and/or the Website.

Updated on: 07 March 2016
Terms of Use and Sale

These terms of use and sale as specified herein below apply to using the Internet website operated by Ticketmaster Israel Ltd. (hereinafter: "Ticketmaster") under the domain name: www.tmisrael.co.il , including all its parts, areas or sections of the website and/or of applications and/or designated applications of Ticketmaster Israel, existing and/or future, the access to which is made through similar addresses or domain names and sub-domain names (hereinafter jointly and severally: the "Website"), and constitute a binding legal agreement between you and Ticketmaster Israel (hereinafter: "Terms of Use and Sale" and/or "These Terms of Use and Sale"). These Terms of Use and Sale have been phrased in the masculine for convenience purposes only, but refers to both men and women.
These Terms of use and sale apply to the use of the Website in any form whatsoever and on any media, existing or future, including computers, smart phones, tablets etc., and the Terms of Sale specified in These Terms of Use and Sale apply to any purchase of a ticket to any of the events and/or shows appearing on the Website (hereinafter respectively: the "Ticket(s)" and the "Event(s)") from Ticketmaster Israels box office (hereinafter respectively: the "Box Office" and the "Purchase") and/or to any Purchase via Ticketmaster Israel's call center at (hereinafter: the "Call Center"). In addition, These Terms of Use and Sale apply to the use of the Website, through the Internet or through any other network or means of communications.
Please read These Terms of Use and Sale carefully prior to registering to the Website and/or prior to Purchasing a Ticket from Ticketmaster Israel. Entering and/or surfing the Website and/or using the Website in any way and for any purpose whatsoever including the content provided in it and/or the services rendered in it and/or Purchasing a ticket from Ticketmaster Israel constitutes your full consent to These Terms of Use and Sale, in their most updated and last version as published on the Website. If you do not agree to all of the Terms of Use and Sale, or any part thereof, you may not use the Website and/or Purchase a Ticket from Ticketmaster Israel and you are hereby requested to refrain from doing so.
Ticketmaster Israel reserves the right to update and/or to modify There Terms of Use and Sale from time to time, pursuant to its exclusive discretion, without any prior notice. Therefore, it is your exclusive responsibility to review These Terms of Use and Sale as published on the Website from time to time for any updates. Entering and/or surfing the Website and/or using the Website in any way and for any purpose whatsoever after the Terms of Use and Sale published on the Website were modified constitutes as your full consent to such modifications and/or to the new Terms of Use and Sale as published on the Website.
Prior to Purchasing a Ticket for an Event, as defined herein, or receiving any other service from Ticketmaster Israel, you are required to read and understand Ticketmaster Israel's Privacy Policy and Ticketmaster Israel's Cookies Policy in connection with the use of the Website, which are available for your review at the following links: http://www.tmisrael.co.il/ourpolicies/ALL/iw , and which constitute an integral part of These Terms of Use and Sale.
If you violate These Terms of Use and Sale, Ticketmaster Israel may prevent you from accessing the Website or using it, presently or in the future, and/or take legal action against you.

  1. Restrictions using the Website and its contents
    1. The Events are owned by the entrepreneurs and/or the producers/promoters of the Event (hereinafter: the "Event Producers"). Ticketmaster Israel is not the producer/promoter and/or organizer of the Events and/or the owner of the Events. Purchasing a Ticket is a result of exclusive contractual relations between the user of the Website (hereinafter: the "User") and the Event Producers, pertaining to each Event. The Website is only used as a platform for selling the Tickets. Accordingly, the publications made on the Website in connection with the Event are made on behalf of the Event Producers. Therefore, Ticketmaster Israel will have no liability whatsoever in connection with the publications made on the Website in connection with an Event. In addition, Ticketmaster Israel is not liable for any incorrect and/or misleading publication on the Website and/or for any cancellation and/or modification of an Event and/or of the commencement time of an Event and/or the termination time of an Event and/or the Event venue and/or modifications of the Event venue and/or disturbances during the Event and/or Tickets availability for the Event and/or refusal of admission to the Event and/or participation in the Event and/or any other act or omission in connection with the Event and/or any damage of any kind whatsoever caused (if caused) to anyone in connection with the Event, including, but not limited to, direct, indirect, ancillary, consequential property damage and/or bodily harm inside and/or outside of the venue where the Event is taking place.
    2. Any content and/or information of any kind whatsoever about Ticketmaster Israel and its products, including, without limitation, professional information, articles, stories, reviews, data, news reports, marketing information, designs, drawings, technologies, processes, advertisement, photographs, clips, graphic design and any other material, of any kind whatsoever and in any format whatsoever, published on the Website (hereinafter: the "Materials"), are the property of Ticketmaster Israel (or of the licensor who have granted Ticketmaster Israel the license to use the Materials (hereinafter: the "Licensor")), and Ticketmaster Israel reserves all the rights, ownership and interests in connection with such Materials. These rights include, inter alia, all the copyrights, patents, trademarks, logos, Website design and all other intellectual property rights and ownership rights in connection with the Materials (except for Materials owned by the Licensor, in relation to which Ticketmaster Israel has rights to use such Materials). The Websites software is owned by the Licensor and is protected by Turkish and international copyrights laws. The pages on the Website contain copyrights notices and other preliminary notices. You may not remove, cancel or modify such notices or preliminary notices or any other information provided with them.
    3. The provisions of These Terms of Use and Sale and/or any other provisions appearing on the Website may not be deemed to confer and/or transfer any right whatsoever, including intellectual property rights of any kind. You agree not to violate any of the rights specified herein above.
    4.  You agree and acknowledge that you may visit the Website, present it, watch Events through the Website, and obtain preliminary information, purchase tickets (or other products) for personal use only. Subject to the above, you agree and hereby undertake not to use the Website for any other purpose whatsoever, and not to copy, upload, publish, present in public, duplicate, transfer, distribute or modify the information/content/images on the Website and/or any other Materials, or any part of the Website, without the written permission of Ticketmaster Israel, in any case and in any event whatsoever, except for your own personal use, and not to create derivative works of art from the Website content or disclose or distribute its content to the public, or to use the Website in any manner which violates any applicable law. Note, that specific parts of the Website provide specific permission to download a single copy to your computer and/or any other Device (mobile phone, tablet, etc.) and/or to send a copy via email of the Materials appearing in such part, and in such part only. The use of such Materials will be limited to private, non-commercial use under the condition that no modification will be made to the copyrights in particular and to the proprietary rights in such materials in general. Any modification and/or use of the Materials not for the purposes specified herein above, including, without limitation, the use of such Materials on any other website and/or any other computers network is strictly prohibited, and will constitute a violation of the rights of Ticketmaster Israel (including the copyrights and ownership rights of Ticketmaster Israel).
    5. The use of the Website for any unlawful or prohibited use, including the use of a robot, cobweb software or any other tool or automatic process or manual process, without the written consent of Ticketmaster Israel, is strictly prohibited. In addition, you hereby agree not to use any tools or equipment / hardware for the purpose of interfering with the activity of the Website and/or of Ticketmaster Israel or preventing the execution of a transaction, while loading the Website's infrastructure in an unreasonable manner. Unauthorized and/or unlawful use of the Website of any kind whatsoever, including unauthorized Tickets sale, unauthorized connection or unauthorized use of any tool such as a robot, cobweb, or any other tool is prohibited, and in the event of such use the appropriate searches will be performed and the appropriate legal and administrative measures at Ticketmaster Israel's disposal will be taken by Ticketmaster Israel.
  2. Purchases
    1. A Purchase may be executed through the Internet Website, the Ticketmaster Israel application and the Call center, and such Purchase will be completed by credit card only. In addition Purchases may be executed at Ticketmaster Israels Box Office, by using credit card or cash only.
    2. Ordering and Purchasing Tickets through the Website is for personal use only and Ticketmaster Israel may limit the Tickets amount that may be purchased by one User and/or one credit card, at its sole discretion.
    3. A Purchase of a Ticket will be executed using a credit card which the User is authorized to use. By purchasing a Ticket, the User warrants that he has the proper authorization to use the credit card used to Purchase the Ticket. Whereas the user did not have authorization to use such credit card, Ticketmaster Israel and/or anyone on its behalf will have the right to receive full indemnification from the User for any and all damages of any kind or nature whatsoever caused to Ticketmaster Israel and/or anyone on its behalf as a result of such unauthorized use.
    4. The User must verify when executing the Purchase that he has submitted accurate and up-to-date details. If during a Purchase the purchaser submits incorrect identification details Ticketmaster Israel cannot insure the delivery of the Tickets purchased by the User. Providing incorrect identification details is strictly prohibited pursuant to any applicable law and Ticketmaster Israel reserves the right to take any legal action against anyone who intentionally supplied incorrect identification details.
    5. After verifying the details entered by the User as well as the credit card details and expiration date delivered by the purchaser and after receiving approval from the credit card company to execute the transaction, a Purchase confirmation email will be sent to the email address provided by the User during the Purchase process within 3 (three) business days of the Purchase date. A Purchase order not confirmed by confirmation email as specified herein will not bind Ticketmaster Israel and the User must contact the Call Center in such event.
    6. Please note that handicapped and/or disabled people who require special care for entering the venue of the Event and/or being located and seated in the venue of the Event, such as - handicapped seats at the front, cannot make a Purchase through the Website and are invited to Purchase Tickets by calling the Call Center.
    7. The right of a User who Purchased a Ticket is to watch the relevant Event for which the Ticket was Purchased and is subject to These Terms and Conditions of Use and Sale as well as the terms and conditions specified on the Ticket as well as those specified at the entrance to the venue site, including terms regarding objects and/or equipment that may not be entered to the Events venue (including firearms, cold weapons of any kind whatsoever, bottles, helmets and cans of any kind, foam containers, metal chains, mats, chairs, go-pro cameras, professional cameras and video cameras). The User will have no claim against Ticketmaster Israel for being unaware of all the terms and conditions specified herein and/or on the Ticket and/or at the entrance to the venue site and he must inquire about them prior to the Event.
  3. Pricing and commissions
    1. The Ticket price presented on the Website includes a handling commission for each Ticket.
    2. In addition, if the User chooses to receive the Ticket by mail delivery, charges will be added, according to the delivery option chosen by the User and the delivery price presented on the Event page or on the payment page on the Website.
    3. Ticketmaster Israel reserves the full right to have Tickets sales campaigns for Events of any kind whatsoever and the User hereby declares that he is aware that the price of the Ticket that he Purchases may be higher and/or may contain different rights than a ticket Purchased by the target audience purchasing Tickets under the framework of such sales campaign. If a "points" or "stars" sales campaign is held in connection with any credit card company when the Ticket is Purchased, such information will be delivered to the User upon performing the Purchase, however it is clarified that the billing regarding such points and/or stars will be settled between the User and his credit card company and Ticketmaster Israel will have no part in this and will not be liable for any over-billing in connection with such points and/or stars.
  4. Cancellation of a Purchase by the User
    1. The User may cancel a Purchase by providing Ticketmaster Israel with a written notice within 14 (fourteen) days of the transaction date to the addressYitzhak Rabin Boulevard 7 Rishon Lezion, provided, however, that such cancellation will be made no later than 7 (seven) business days, prior to the Event date for which such transaction was executed. It is clarified, for the removal of doubt, that a Purchase may not be canceled and/or refunded for a Ticket for an Event held less than 7 (seven) business days after the cancellation date.
    2. Whereas a Purchase was canceled pursuant to the provisions of Section 4.1above, the User will be entitled to a refund in the amount actually paid by the User, after deduction of cancellation fees for each Ticket in the amount of the lower of: 5% of the Ticket Purchase price or 100 NIS, for each Ticket returned, unimpaired and good condition, to Ticketmaster Israel at the address specified in Section 4.1 above, and pursuant to the amount actually paid by the User for the Ticket itself (without ancillary expenses such as handling and delivery fees). The refund will be executed within 14 (fourteen) days of the Ticket receipt date by Ticketmaster Israel at the address specified in section herein above.
    3. In the event of a Ticket being lost, the User will not be entitled to a refund for the Ticket price and will not be entitled to enter the Events venue without the Ticket.
    4. If the User Purchased a Ticket for an Event that was canceled for any reason whatsoever, the User will be entitled to a refund for a Ticket that was returned to Ticketmaster Israel, unimpaired and in good condition, at the address specified in section 4.1 herein above, and for the amount actually paid by the User for the Ticket itself (without ancillary expenses such as handling and delivery fees).
    5. Without derogating from the above, any cancellation of Purchase will be subject to the provisions of the Consumer Protection Law, 5741 - 1981 (hereinafter: the "Consumer Protection Law"), including regarding products for which no cancellation of Purchase applies.
  5. Cancellation of Purchase by Ticketmaster Israel. Ticketmaster Israel may cancel a Purchase, in whole or in part, without the User being entitled to any refund, or to prevent such cancellation, without the User having any claim and/or demand and/or action against Ticketmaster Israel: (1) if the User violated the Terms of Use and Sale, including if the Purchase was unlawfully executed by the User and/or if any unlawful activity was executed in connection with the Purchase and/or any third party and/or the User and/or any third party intends to commit unlawful activity during the Purchase process and/or (2) if an error occurred while the User was printing the Ticket or if an error occurred in the process of the Users providing data during the Purchase.
  6. Trademarks and Violation of Copyrights
    1. Any trademarks included on the Website, including Ticketmaster and/or Ticketmaster Israel, Ticketmaster and/or Ticketmaster Israel's logos, are trademarks of Ticketmaster Europe Holdco and/or of Ticketmaster Israel, as the case may be. The provisions of These Terms of Use and Sale and/or any other provision appearing on the Website may not be deemed to confer and/or transfer any right whatsoever regarding trade names, trademarks and/or logos.
    2. Ticketmaster Israel is obliged to protect copyrights owners and does so by compliance with the provisions of applicable law in this regard. Messages relating to infringement of intellectual property rights ongoing on the Website should be referred to info@tmisrael.co.il . Ticketmaster Israel will respond to each such message and will take the appropriate action pursuant to the provisions of the relevant applicable law.
    3. Users uploading articles, images, stories, software or content protected by copyrights are required to verify that uploading such content to the Website does not infringe upon or abuse the rights of third parties (such as the right to privacy). If the holder of copyrights or his representative or any third party notifies Ticketmaster Israel that a User used the Website as a means for violation or unlawful use of any right, and if such violation is determined based upon a decision of the court or admission by the relevant User, or if Ticketmaster Israel suspects or has concerns as to a violation or unlawful use of such sort, it may, pursuant to its exclusive discretion, revoke forthwith the rights of the violating User to access and/or use the Website and Ticketmaster Israel will remove forthwith the violating content and/or the link to such violating content from  the Website.
  7. Downloading. Any downloading of accessories, information and/or files through the Website is made at your exclusive liability, Ticketmaster Israel will not be liable for any damage caused to your computer and/or any other device (mobile phone, tablet etc.) and the information stored on them as a result of such downloading.
  8. Links to the Website; referrals to third parties
    1. Ticketmaster Israel may provide links or referrals to third parties not under the control of Ticketmaster Israel and to Internet websites and/or social networks and/or other portals, files or content owned and operated by other third parties. Such links / referrals may not be deemed a representation or warranty that such Internet websites or those operating them or the content provided in them are endorsed by Ticketmaster Israel and Ticketmaster Israel is not and will not be liable for the availability of such websites or resources and/or to the files and the content provided through such links in the Website or to the services or products accessible through such links. Any claim as to such services and/or resources and/or links should be referred to the third parties providing them. Note that all opinions, declarations, offers and/or any other information presented by such third parties is the exclusive opinion of such third parties and do not reflect the recommendations and/or opinion of Ticketmaster Israel in such matters.
    2. Unless otherwise agreed in a written agreement or by specific consent of Ticketmaster Israel, any link posted on the Website will be executed in the following way: (1) The links  to the website will not suggest, in any way whatsoever, or represent in any way whatsoever, that Ticketmaster Israel is related to any person and/or entity, or that Ticketmaster Israel endorses and/or finances a product and/or service; (2) the presentation, location and any other characteristic of the link to the website will not be such that will impair and/or diminish Ticketmaster Israel's good name and trademarks; (3) any links to the website will only be to the homepage at the Internet address www.tmisrael.co.il and not to pages inside the website not appearing on the homepage (deep links); (4) A website may not be displayed, by clicking any of the links to the website, within a frame of the website from which the link is being executed, or any website whatsoever. Without derogating from the above, Ticketmaster Israel reserves the right to revoke any such consent at any time whatsoever pursuant to its exclusive discretion.
  9. Sharing Materials on Social Networks. Subject to not infringing upon intellectual property rights of third parties, you may, as part of surfing the Website, by using third party services, share some of the Materials on various social networks such as: Facebook, Twitter etc. (hereinafter: "Social Networks"). Ticketmaster Israel may remove and/or add sharing options through Social Networks pursuant to its absolute discretion. Publication of the Materials on the Social Networks will be subject to the terms and conditions of use of such Social Networks separately from These Terms of Use and Sale, and the sharing User is responsible for compliance with such terms and conditions of sharing through such Social Networks.
  10. Waiver and limitation of liability
    1. In no event will Ticketmaster Israel be liable for any damage of any kind whatsoever as a result of any use of the Website, including (without limitation) surfing the Website for the purpose of receiving information and/or for pleasure and/or for any other purpose and/or for purchasing made in the Website and/or entry to any Event of the Events appearing on the Website and/or anything else related to the Website and/or related to the Event and/or arising from any one of them and/or from using the Website and/or using the Call center. As part of this, you agree, declare and undertake not to reproduce, copy, distribute, process or transfer pictures, photographs, texts, audio and visual images, video clips, files, databases, catalogs and lists or any other information or item available on the Website, in a manner abusive to an opinion or a personal right or other rights and assets owned by Ticketmaster Israel and/or by any third party and not to compete with Ticketmaster Israel directly or indirectly.  Ticketmaster Israel will not be liable, directly or indirectly, for any loss due to error, inaccuracies, omissions, defects, security breaches and/or any other failure of the Website.
    2. Ticketmaster Israel provides no assurance and does not undertake that the operation of the Website will be uninterrupted or error-free, or that the use of the Website Materials or connecting to the Website will lead to particular results. Furthermore, Ticketmaster Israel does not provide any assurance, express or implied, to the Website Users, including as to fitness for any particular purpose, uninterrupted continued operation, updates, functionality, accuracy and being error-free. The Website and all the content related to the Website are offered and may be used, subject to the terms and conditions of use, AS IS, without any representation, warranty and/or liability of any kind whatsoever, express or implied. Subject to applicable law, Ticketmaster Israel will not have any liability whatsoever, express or implied, including liability in connection with the proper technical operation of the Website, violation of rights and the suitability of the Website for use for a particular purpose and/or for particular people.
    3. It is clarified that Ticketmaster Israel will not have any liability for any delays and/or failures in completion of the Purchase process and/or in the supply of the Tickets, be it through the Website or by mail or in any other way, as a result of events and agents beyond its control, including strikes and/or malfunctions of the computer system and/or of the telephony system and/or of the communications system and/or due to any other malfunction and/or due to force majeure events and/or any other events that are not under the control of Ticketmaster Israel and that may impair the completion of the Purchase process and/or the supply of the Tickets, and also will not have any liability of any kind whatsoever, for any direct and/or indirect and/or consequential and/or any other damage caused (if at all) to the User and/or to any third party due to a delay and/or failure in the supply of the Ticket and/or due to the inability to complete the Purchase process, including for loss of income and/or prevention of profit caused (if at all) for any reason whatsoever.
    4. Ticketmaster Israel does not provide any assurance regarding the non-existence of any virus or other features that cause contamination or defects in files downloaded by you from the Website. Ticketmaster Israel does not provide any assurance, express or implied, including assurance as to suitability of the Website for use for any particular purpose or as to the commercial value of the Website. Ticketmaster Israel will not be liable for any losses caused as a result of using the Website under any circumstances whatsoever. Ticketmaster Israel does not provide any assurance that the results of using the Website or the services provided by the Website will be the expected results.
    5. The liability for the accuracy / compliance with applicable law of the information, content, audio and visual images provided and published on the Website by third parties will exclusively lie with such publishing third parties and/or with those who send content to the Website. Ticketmaster Israel provides no assurance and does not guarantee the safety, accuracy and compliance with applicable law of the content uploaded and/or sent by third parties including the Users, on the Website.
    6. You are liable for taking all the necessary measures that you believe may protect you from any claim, damage and/or loss that may have been caused as a result of your use of and/or reliance on the Website and the Materials provided on the Website.
    7. Ticketmaster Israel and/or anyone on its behalf will not have any liability for actions and transactions of any kind whatsoever executed by the Website's Users, users of Ticketmaster Israel, its publishers and/or sponsors and third party users, and for your actions, your negligence and your access to using the services on the Website.  Ticketmaster Israel and/or anyone on its behalf will not be liable for products, services, actions or Tickets not Purchased directly from Ticketmaster Israel, and in addition will not be liable for any actions of promoters, performers, corporations organizing events of any kind whatsoever or third parties, in connection with the Website or in relation thereto.
    8. Ticketmaster Israel will not have any liability to the holder of the Ticket who was not able to enter the venue because he arrived late, for any reason whatsoever and/or because he arrived after the doors were closed pursuant to the instructions of the security forces.
    9. Ticketmaster Israel will not have any liability to the holder of the Ticket who was removed from the venue due to disruption of public order and/or violence and/or not sitting in the seat provided in the Ticket and/or in any other event where the ushers at the venue and/or the event producers and/or the security company and/or the police decided to remove the Ticket holder from the venue premises.
    10. In any event of contradiction between the provisions limiting the liability of Ticketmaster Israel and applicable law, the relevant provisions will be enforced subject to applicable law or regulation, in compliance with applicable laws while minimizing the liability of Ticketmaster Israel pursuant to applicable law.
  11. Indemnification
    1. You agree and undertake to fully indemnify Ticketmaster Israel, its employees, executives, affiliates, related companies, or anyone on their behalf, for any damage, loss, payment and expense caused to them, directly or indirectly, including attorneys' fees, experts' fees and reasonable legal expenses, in connection with or arising from a breach of These Terms of Use and Sale by you.
    2. You hereby agree to indemnify third parties for any loss caused to them as a result of your unlawful and unfair use of the Website, including use of the Website for the purpose of connecting to another website or uploading content or any other information. You agree, acknowledge and undertake hereby the full liability for any loss caused to Ticketmaster Israel or to any third party as a result of your non-compliance with applicable law while using the Website, without you having any claim against Ticketmaster Israel in this regard, and you agree, acknowledge and undertake to indemnify Ticketmaster Israel for any loss caused to it and for any demand or claim against it as a result of such non-compliance, pursuant to section 11.1 herein above.
  12. Advertising Information / Non-Solicitation. Note that the mere publication of advertising messages on the Website which are unrelated to the products, processes and/or services provided by Ticketmaster Israel does not constitute and will not be deemed a sponsorship, recommendation, support or encouragement on behalf of Ticketmaster Israel in connection with any such advertising messages.
  13. Blocking access to the Website. Without derogating from any other right and/or remedy pursuant to applicable law, Ticketmaster Israel reserves the right, at any time and without prior notice and pursuant to its absolute discretion, to limit and/or block your access to the Website and/or to prevent you from using it, including, inter alia, for any reason or technical malfunction of the Website's operation and/or any violation of These Terms of Use and/or for using the Website (or the services included in it) in departure from the provisions of applicable law and/or morality and/or in departure from These Terms of Use and Sale.  Ticketmaster Israel will not bear any responsibility and/or liability to the Users as a result of discontinuing the services permanently or for shutting down the Website.
  14. Modifications of the Website Ticketmaster Israel may modify from time to time the Website's structure, the services and the content provided on the Website and any other aspect related thereto, without prior notice. Such modifications will be executed, inter alia, taking into consideration the dynamic nature of the Internet and the technological and other changes taking place in it. Naturally, such modifications may entail malfunctions or initially cause inconvenience etc. You will have no claim, demand or action against Ticketmaster Israel and/or anyone on its behalf for such modifications or malfunctions that may occur during the execution of such modifications.
  15. Miscellaneous The laws of the State of Israel will apply to These Terms of Use and Sale and to anything arising therefrom or related thereto, including their interpretation. The competent courts in Tel Aviv - Jaffa will have the exclusive local jurisdiction in any dispute and/or legal question in connection with These Terms of Use and Sale. If it is determined that a provision of the provisions of These Terms of Use and Sale is invalid and/or unenforceable then such provision will be deemed canceled and separate from These Terms of Use and Sale, and will no cause them to be disqualified or become unenforceable. These Terms of Use and Sale constitute the entire agreement between you and Ticketmaster Israel in relation to the subject matter thereof, and in addition These Terms of Use and Sale may not be modified in any way whatsoever except as specified in These Terms of Use and Sale. Ticketmaster Israel may transfer its rights and/or obligations, in whole or in part, freely and without limitation pursuant to its discretion. Any waiver on behalf of Ticketmaster Israel in relation to a breach of the provisions of These Terms of Use and Sale will not constitute a waiver in connection with any other breach, be it similar or dissimilar to the breach waived by Ticketmaster Israel.
  16. Contact Us. If you have any comments or questions regarding These Terms of Use and Sale please contact us by email at the address: info@tmisrael.co.il .Note that email communication is not necessarily secured and therefore do not include credit card details or any other sensitive information in your email correspondence with us.